Contact Us

1. Customer Support

The store provides customer support to assist with enquiries related to orders, products, and services offered through the website.

Customers may contact the store using the contact details provided below for support, clarification, or additional information. All enquiries are handled during business hours, with the aim of providing clear and efficient responses.

2. After-Sales Support

The store offers dedicated after-sales support, including assistance with:

Returns, refunds, and exchanges.
Shipping status, tracking information, and delivery enquiries.
Product measurements, materials, specifications, and availability.
Guidance on correct product use, care, and maintenance.

The store is committed to providing practical guidance and effective solutions to ensure a reliable and positive after-sales experience.

3. Commitment to Service

The store places strong emphasis on clear, respectful, and timely communication with customers.

All enquiries are handled confidentially and addressed as promptly as possible. The store’s objective is to provide transparent, accurate, and customer-focused assistance at all times.

4. Contact Information

For customer support or after-sales enquiries, please contact us using the details below.

Address: APT BLK 682 CHOA CHU KANG CRESCENT #02-512, SINGAPORE 680682, SINGAPORE
Phone: +65 (871) 33791
Email: relationship@pinemyly.com
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (excluding public holidays)