Payment Policy

1. Available Payment Methods

The website offers secure and reliable payment options for all purchases made through the store.

The following payment methods are accepted:

Visa
MasterCard
Discover
Diners Club
JCB

All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.

2. Payment Security

Protecting payment information is a priority for the store.

To ensure transaction security:

All payments are processed using encrypted payment technology.
Full card details are not stored on the store’s systems.
Financial information is not shared with unauthorised parties.
Secure HTTPS/SSL connections are used for all payment-related transactions.

3. Payment Authorisation

By confirming an order, customers authorise the total payable amount to be charged using the selected payment method.

If a payment is not approved by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:

Verify payment details.
Use an alternative payment method.

4. Prices and Applicable Taxes

All prices displayed on the website:

Are listed in Australian dollars (AUD).
Include applicable taxes under Australian law.

No additional charges will be applied during checkout unless clearly stated before order confirmation.

5. Order Confirmation

Once payment has been successfully completed, an order confirmation containing a detailed summary will be issued.

If confirmation is not received within 24 hours:

Customers should check spam or junk email folders.
If still not received, customers should contact the store’s customer support team for assistance.

6. Payment Issues

If an error or irregularity occurs during payment, customers should:

Contact the store by email and provide the order number.
Include a brief description of the issue encountered.

The store will review the transaction and, where necessary, liaise with the payment service provider to resolve the issue.

7. Contact Information

For enquiries regarding payments or transaction-related matters, please contact us using the details below.

Address: APT BLK 682 CHOA CHU KANG CRESCENT #02-512, SINGAPORE 680682, SINGAPORE
Phone: +65 (871) 33791
Email: relationship@pinemyly.com
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (excluding public holidays)