This Privacy Policy explains how personal information is collected, used, stored, and protected when customers access or make purchases through the website operated by the store.
The store is committed to protecting personal privacy and managing personal information responsibly in accordance with applicable Australian privacy laws and regulations.
When customers use the website or place an order, the following categories of information may be collected:
Personal details such as name, billing address, delivery address, and email address.
Order-related information including purchased items, order numbers, and transaction records.
Payment-related information required to process payments, noting that full payment card details are not stored by the store.
Technical information such as IP address, browser type, device details, and website usage data.
Providing personal information is necessary to complete transactions and deliver services through the website.
Collected personal information is used for the following purposes:
Processing and fulfilling orders, including delivery and customer support.
Communicating with customers regarding orders, deliveries, returns, exchanges, cancellations, or enquiries.
Processing payments, refunds, and order cancellations.
Improving website functionality, performance, and overall user experience.
Meeting legal and regulatory obligations under Australian law.
Personal information is used solely for legitimate purposes related to website operations and service delivery.
Personal information is not sold or rented to third parties.
Information may be shared only when necessary with:
Logistics and delivery service providers for order fulfilment.
Payment service providers for transaction processing.
IT and website service providers for system maintenance, security, and performance.
Government authorities or regulators where disclosure is required by applicable laws.
All third parties are required to protect personal information and use it only for authorised purposes.
Reasonable technical and organisational measures are implemented to protect personal information, including:
Secure HTTPS/SSL connections on the website.
Restricted internal access to personal data.
Secure storage systems designed to prevent unauthorised access, disclosure, alteration, or misuse.
While appropriate safeguards are in place, no method of data transmission or storage can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and operational requirements.
When personal information is no longer required, it is securely deleted or anonymised.
The website may use cookies or similar technologies to support functionality and enhance user experience.
Cookies assist in analysing website usage and improving performance. Customers may manage or disable cookies through their browser settings, noting that certain website features may be affected.
Customers have the right to:
Requests relating to personal information may be submitted using the contact details provided below.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or website operations.
Any updated version becomes effective once published on the website and applies to future use of the website.
For enquiries regarding personal information or this Privacy Policy, please contact us using the details below.
Address: APT BLK 682 CHOA CHU KANG CRESCENT #02-512, SINGAPORE 680682, SINGAPORE
Phone: +65 (871) 33791
Email: relationship@pinemyly.com
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (excluding public holidays)
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