Warranty Policy

1. Warranty Coverage

All products sold through the website operated by the store are covered by warranty in accordance with applicable Australian consumer laws.

This warranty is provided in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection regulations.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues that arise under normal use and proper care.

Covered issues may include:

Structural defects in furniture frames or components.
Faults caused by defective materials or manufacturing processes.
Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to the following circumstances:

Normal wear and tear resulting from regular use.
Damage caused by misuse, abuse, negligence, or improper handling.
Damage resulting from incorrect assembly, installation, or maintenance.
Damage caused by accidents, alterations, or unauthorised repairs.
Natural variations in colour, grain, texture, or materials that are inherent characteristics of furniture products.

4. Warranty Period

The applicable warranty period varies depending on the product type and is calculated from the date the order is received.

Specific warranty details, where applicable, may be stated on the product page or included with the product documentation.

5. How to Submit a Warranty Claim

To lodge a warranty claim, customers must contact the store’s customer support team and provide the following information:

Order number.
Proof of purchase.
A clear description of the issue.
Photographs or videos clearly showing the defect, where available.

The store will review the information provided and may request additional details to assess warranty eligibility.

6. Warranty Assessment and Resolution

Once a warranty claim is verified, the store will determine the appropriate remedy, which may include:

Repair of the product.
Replacement with the same or a comparable item.
Refund of the purchase price where repair or replacement is not reasonably available.

Any remedy provided will be in accordance with Australian consumer law.

7. Warranty Claim Timeframe

After all required information is received, warranty claims are typically assessed within 1–5 business days.

If the product must be returned for inspection, return instructions will be provided and arrangements coordinated accordingly.

A return shipping label may be included with the return instructions where applicable.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, reasonable shipping costs related to returning or replacing the product will be covered by the store.

If the issue is determined not to be covered under warranty, shipping costs may be the responsibility of the customer.

9. Limitation of Warranty

This warranty applies only to products purchased through the website and used within Australia.

The warranty applies to the original purchaser and is not transferable unless required by applicable laws.

10. Updates to This Warranty Policy

This Warranty Policy may be updated from time to time to reflect changes in product offerings, operational practices, or legal requirements.

Any updated version becomes effective once published on the website.

11. Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact us using the details below.

Address: APT BLK 682 CHOA CHU KANG CRESCENT #02-512, SINGAPORE 680682, SINGAPORE
Phone: +65 (871) 33791
Email: relationship@pinemyly.com
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (excluding public holidays)