These Terms and Conditions govern access to and use of the website, the services provided by the store, and the contractual relationship between customers and the store.
By accessing the website or placing an order, customers agree to be bound by these Terms and Conditions in full.
The store reserves the right to amend these Terms and Conditions where necessary to reflect operational, legal, or technical changes.
Customers may browse products and place orders on the website without creating an account.
If a customer chooses to register an account, they are responsible for providing accurate information and keeping login credentials secure and confidential.
The store reserves the right to suspend or terminate access in cases of misuse, provision of false information, or breaches of these Terms and Conditions.
All products displayed on the website are subject to availability at the time an order is placed.
Product information, including images, descriptions, and prices, may be updated prior to order completion to ensure accuracy.
All prices are displayed in Australian dollars (AUD) and include all applicable taxes in accordance with Australian regulations.
If an obvious error occurs in product information or pricing, the store reserves the right to cancel the affected order and issue a full refund.
Customers are responsible for reviewing all order details carefully before submitting an order.
Accepted payment methods include Visa, MasterCard, Discover, Diners Club, and JCB. All transactions are processed through secure, encrypted payment systems.
After an order is placed:
An order confirmation will be issued.
Payment is considered complete once authorised by the payment provider.
After payment is completed, orders are usually processed within 1–5 business days (Monday to Friday, excluding public holidays).
Processing deadline:
Once an order has been processed and dispatched, a shipment confirmation will be issued.
For full details, customers should refer to our Shipping Policy.
For full details, customers should refer to our Order Cancellation Policy.
We do not support exchanges. If a customer wishes to exchange an item for a different model or variation:
This process ensures accurate stock availability, clear pricing, and efficient order handling.
Customers may request a return or exchange within 25 calendar days from the date the order is received.
To qualify for a return or exchange, all of the following conditions must be met:
The store reserves the right to decline any return or exchange that does not meet these conditions.
For full details, customers should refer to our Return, Exchange, or Refund Policy.
These Terms and Conditions are governed by the laws applicable in Australia.
Nothing in these Terms and Conditions excludes or limits mandatory consumer rights under Australian consumer protection laws.
Only information necessary for order processing, communication, and service improvement is collected and used.
Personal data is handled in accordance with applicable Australian data protection requirements.
All content on the website, including text, images, layouts, designs, and software elements, is protected by intellectual property rights.
Unauthorised use, reproduction, or distribution of any content is prohibited without prior written consent.
The store is not responsible for loss or damage arising from improper use of the website or purchased products.
The store is not liable for temporary service interruptions, technical issues, or events beyond reasonable control.
Liability for intentional misconduct, gross negligence, or personal injury is not excluded where required by law.
These Terms and Conditions may be updated to improve services or comply with regulatory requirements.
The most current version is published on the website and applies from the date of publication.
For assistance or enquiries regarding these Terms and Conditions, please contact us using the details below.
Address: APT BLK 682 CHOA CHU KANG CRESCENT #02-512, SINGAPORE 680682, SINGAPORE
Phone: +65 (871) 33791
Email: relationship@pinemyly.com
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (excluding public holidays)
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